- Location
- Ajman Corniche, Ajman
- Employment and workplace
- Full-time · On-site
- Salary
- AED 6,500 – AED 8,500/month
- Vacancies
- 2
- Applicants
- 50
- Experience level
- Mid-level
- Posted
- 2w ago
- Closing date
- 17 Oct 2026
Job overview
Fairmont Ajman is looking for a Front Office Supervisor to lead the reception team across shifts. You will make sure every arrival and departure is smooth, coach receptionists on service standards, and resolve guest issues with warmth and confidence in a beachfront resort of 252 rooms.
Responsibilities
- Supervise check-in and check-out and manage the shift handover
- Handle guest complaints and escalate only what truly needs it
- Monitor room inventory, upgrades and upsell performance
- Coach receptionists on brand service standards and Accor loyalty enrolment
- Prepare shift reports and cash float reconciliation
Requirements
- Diploma in Hospitality Management or equivalent experience
- Minimum 3 years in hotel front office, including supervisory exposure
- Experience with Opera PMS
- Excellent grooming and guest-facing communication
Experience
3-8 years
Education
Diploma
Required skills
- Opera PMS
- Guest relations
- Team supervision
- Upselling
- Complaint handling
Languages
- English
- Arabic
UAE-specific requirements
- Relocation assistance offered
Benefits
- Visa provided
- Medical insurance
- Accommodation
- Duty meals
- Transportation
- Annual air ticket