- Location
- Business Bay, Dubai
- Employment and workplace
- Full-time · Hybrid
- Salary
- AED 7,000 – AED 10,000/month
- Vacancies
- 2
- Applicants
- 137
- Experience level
- Mid-level
- Posted
- 3w ago
- Closing date
- 15 Oct 2026
Job overview
ReviewMate is looking for a friendly and proactive Customer Success Specialist to help businesses get the best results from our customer review and reputation management platform. You will guide new customers through onboarding, answer product questions, understand their business goals and help them use ReviewMate effectively. This role is ideal for someone with experience in customer service, account management or sales who enjoys building relationships and solving problems. You will work closely with customers and the internal product team to improve customer satisfaction, retention and long-term platform adoption.
Responsibilities
- Guide new customers through onboarding and platform setup
- Help customers understand and use ReviewMate’s features effectively
- Respond to customer questions through email, chat and scheduled calls
- Build strong relationships with business owners and account contacts
- Monitor customer engagement and identify accounts that may need assistance
- Resolve customer concerns professionally and escalate technical issues when necessary
- Collect customer feedback and share useful insights with the product team
- Maintain accurate records of customer conversations and account activity
- Identify opportunities to improve customer satisfaction and retention
- Support the preparation of help articles, onboarding material and product guides
Requirements
- At least 2 years of experience in customer success, account management, customer service or sales
- Strong written and spoken English communication skills
- Confident and professional when communicating with business customers
- Ability to understand customer needs and recommend practical solutions
- Good organizational and time-management skills
- Comfortable using web applications, CRM systems and online communication tools
- Ability to manage multiple customer conversations and follow-up tasks
- Problem-solving mindset with strong attention to detail
- Ability to work independently and collaborate with a small team
- Currently based in the UAE or willing to relocate to Dubai
Experience
Education
Bachelor's Degree
Required skills
- Customer Success
- Account Management
- Customer Service
- Client Onboarding
- Relationship Management
- Communication
- Problem Solving
- CRM Software
- SaaS
- Customer Retention
Languages
- English
UAE-specific requirements
Benefits
- Visa provided
- Medical insurance
- Annual air ticket
- Paid leave
- Performance bonus