- Location
- Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah
- Employment and workplace
- Full-time · On-site
- Salary
- AED 4,500 – AED 6,000/month
- Vacancies
- 6
- Applicants
- 70
- Experience level
- Entry-level
- Posted
- 3w ago
- Closing date
- 21 Oct 2026
Job overview
RAKBANK is hiring Customer Service Representatives in Sheikh Mohammed Bin Zayed Road to look after customers across phone, email and chat. You will answer questions, resolve complaints and keep customers informed until their issue is genuinely closed, working shifts within the contact centre.
Responsibilities
- Handle customer enquiries by phone, email and live chat
- Resolve complaints within agreed service levels
- Log every interaction accurately in the CRM
- Escalate complex cases to the right internal team and follow up
- Provide accurate information on products, pricing and policies
- Meet quality, response-time and satisfaction targets
- Identify recurring issues and report them to the supervisor
- Support colleagues during peak periods
Requirements
- 1+ year of customer service or contact centre experience
- Excellent spoken and written English
- Patient, calm manner when handling difficult conversations
- Comfortable working rotating shifts including weekends
- Good computer literacy and typing speed
- Bachelor's degree preferred but not essential
Experience
1-5 years
Education
Bachelor's Degree
Required skills
- Customer Service
- Complaint Handling
- CRM
- Live Chat
- Call Handling
- Problem Solving
- Communication
- Time Management
Languages
- English
UAE-specific requirements
Benefits
- Visa provided
- Medical insurance
- Transportation
- Paid leave
- Annual air ticket