- Location
- Business Bay, Dubai
- Employment and workplace
- Full-time · On-site
- Salary
- AED 4,000 – AED 6,500/month
- Vacancies
- 2
- Applicants
- 53
- Experience level
- Entry-level
- Posted
- 3w ago
- Closing date
- 28 Oct 2026
Job overview
Pull&Bear is hiring Customer Service Representatives in Business Bay to handle customer enquiries across phone, email and chat and keep satisfaction scores high.
Responsibilities
- Respond to customer enquiries by phone, email and live chat
- Resolve complaints and follow up until closure
- Log all interactions accurately in the system
- Coordinate with operations and sales to resolve issues
- Meet response time and quality targets
- Share recurring issues with the team leader
Requirements
- 1+ year in customer service or a contact centre
- Excellent spoken and written English
- Patient, calm and solution-oriented
- Comfortable with CRM and ticketing tools
- Willing to work rotating shifts
Experience
1-5 years
Education
High school diploma
Required skills
- Customer Service
- Complaint Handling
- CRM
- Live Chat
- Communication
Languages
- English
UAE-specific requirements
- Candidates inside and outside the UAE are welcome to apply
- Visa sponsorship provided by the employer
Benefits
- Visa provided
- Medical insurance
- Transportation
- Paid leave
- Performance bonus