- Location
- Churchill Executive Tower, Business Bay, Dubai
- Employment and workplace
- Full-time · On-site
- Salary
- AED 4,000 – AED 6,500/month
- Vacancies
- 2
- Applicants
- 131
- Experience level
- Entry-level
- Posted
- 1w ago
- Closing date
- 27 Oct 2026
Job overview
GIG Gulf Insurance is hiring Customer Service Representatives in Churchill Executive Tower, Business Bay to handle customer enquiries across phone, email and chat and keep satisfaction scores high.
Responsibilities
- Respond to customer enquiries by phone, email and live chat
- Resolve complaints and follow up until closure
- Log all interactions accurately in the system
- Coordinate with operations and sales to resolve issues
- Meet response time and quality targets
- Share recurring issues with the team leader
Requirements
- 1+ year in customer service or a contact centre
- Excellent spoken and written English
- Patient, calm and solution-oriented
- Comfortable with CRM and ticketing tools
- Willing to work rotating shifts
Experience
1-5 years
Education
High school diploma
Required skills
- Customer Service
- Complaint Handling
- CRM
- Live Chat
- Communication
Languages
- English
UAE-specific requirements
- Candidates inside and outside the UAE are welcome to apply
- Visa sponsorship provided by the employer
Benefits
- Visa provided
- Medical insurance
- Transportation
- Paid leave
- Performance bonus